System Requirements & Troubleshooting

Browser Versions Supported

  • Google Chrome (preferred)
  • Microsoft Edge - Chromium-based (preferred)
  • Firefox 3 and greater
  • Safari 3 and greater

Browser Compatibility and Security Requirements

  • Support for 128 Secured Socket Layer (SSL) encryption
  • Enabled cookies and JavaScript
  • Allow Pop-Ups

Troubleshooting Tips

Install or update Java

Download Java
Be sure that Java Add-ons are enabled (Tools>Internet Options> Programs tab> Manage Add- Ons).

Edit pop-up blocker's allowed sites
Modify Internet Explorer trusted sites
If you see the message "Internet Explorer cannot display web page"
  • On the IE toolbar go to: Tools | Options | Security tab
  • Click on the icon for "Local intranet", and then at the bottom, uncheck the box for “Enable Protected Mode”
  • Restart Internet Explorer
For IE 11 browsers
  • Select tools | Compatibility View Settings
  • Type and click the
  • Add button
  • Close
Modify Internet Explorer download options
  • On the toolbar go to: Tools | Internet options | Security | Internet | Custom level
  •  Scroll down to the "Active X controls and plug-ins" section and do the following:
    • "Allow Scriptlets" and choose Prompt
    • "Automatic prompting for Active X controls" and choose Enable 
    • "Download unsigned Active X controls" and choose Prompt d.
    • "Initialize and script Active X controls not marked as safe" and choose Prompt C.
  • Scroll down to "Downloads" section and enable all the three file download options
Clear your cookies

You can learn how to do that on

Delete temporary files

Get the guide on Wikihow

Close and re-open the browser

This will ensure your new settings are loaded. 

MAC users

1. Install Flash Player on the Mac

2. Use Google Chrome and edit the Pop up Blocker